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Help & advice

If you're looking for help and advice, or want to discuss any concerns, our dedicated advice team are on hand to answer your queries. 

You can contact them by phone on 020 7202 0789 or by email at [email protected].

A very busy time

Veterinary practices up and down the country are facing a very busy time at the moment. There is a greater demand for their services following a national increase in pet ownership, and they are facing staff shortages due to both Brexit and the pandemic.

Because of this, it may be more difficult to book an appointment, you may have to wait longer to be seen, and your practice's out-of-hours emergency arrangements may have changed.

We recommend you check your practice's website for their most up-to-date information, or give them a call.

Your practice will be working hard to offer the best service they can, so do please be patient and understanding during this difficult time.