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How we assess and investigate concerns raised about a veterinary nurse
... to content How we assess and investigate concerns raised about a veterinary nurse If your case falls within our remit it will be subject to our investigation procedure, which is set out below. If your ...
How we make decisions
... to content How we make decisions We have produced guidance for making decisions at Stage 1 and Stage 2 of our concerns investigation process, as detailed below. For details about how we decide whether ...
Our terms explained
... to content Our terms explained Getting to grips with the terminology used in our investigation process can be a challenge, so we have explained some of the most frequently used terms below, ...
Send us feedback
... to content Send us feedback If you have contacted us for advice, or to raise a concern with us, we would appreciate your feedback on the service you have received. Once the matter you have raised has ...
Veterinary Client Mediation Service (VCMS)
... to content Veterinary Client Mediation Service (VCMS) Working with the VCMS, we have developed an Alternative Dispute Resolution (ADR) scheme to address the many concerns we receive but cannot deal ...
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